Engaging us as ‘Your HR Team’ gives you flexible and affordable access to a team of qualified, experienced and dedicated HR Experts on your terms, and without lengthy contract tie-ins.  From here on in we have got your back on all of your people management and planning activities.

Did you know that on average it can cost £13,500 plus VAT to defend an employment tribunal in the UK?

This is a very cautious estimate which could vary considerably depending on the complexity of the case, the length of hearing, the volume of documents, and the experience and therefore cost of your chosen barrister (yes that’s right you would need a barrister).

That’s a lot of money for a small business to lose, and that’s just the cost of showing up, any compensatory awards given to a successful claimant would be on top of this. Sadly, if you win, it is unlikely the claimant would be required to pay costs, so the stark reality is that your hard-earned revenue is lost in legal fees regardless of outcome.

Defending a tribunal is stressful, time consuming, zaps your attention and energy, and hangs over your business for probably 18 months minimum, and should the claimant win, there could also be reputational damage too, tribunal judgements are public documents.

Is that a risk worth taking?

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Do you feel:

  • Worried your business is at risk of an employment tribunal claim or you already have lots of employee issues and complaints, and does that keep you awake at night?
  • Unsure whether you have everything you should have in place from an HR perspective to keep your business safe and legally compliant?
  • Worried that your HR understanding is lacking and that not knowing the right answers could become a costly mistake?
  • You are spending more and more time on HR admin and people management tasks when it isn’t your area of expertise and you really need to be focusing on other things within your business?
  • Alone or unsupported and would like the reassurance of a trusted expert that you can call on when you have an HR query or problem?
  • Concerned you might not have the right people doing the right roles with the right skillsets to help you meet your business objectives?
  • That you really want to take care of your people so that you have a happy, healthy and engaged team that will help you take care of your business?
  • That there is no support for you as the decision maker?  And let’s face it, sometimes those decisions can be tough to make.

The benefits of having an outsourced HR Team

It’s completely understandable that when you are flat-out building your business, finding new customers and growing revenue will often take priority over setting up HR policies, processes and initiatives. But you don’t want to be at risk of an employment tribunal claim or unable to deal with a complex HR issue without it costing you a lot of time, energy and money because you haven’t got the right tools and advice in place. This is not something you need to be worrying about or losing sleep over. With us by your side as your HR Team, we can lift that burden from your shoulders and let you get on with doing what you do best – running your business.

As your company grows and you find that your time is being eaten up by HR tasks that you don’t really understand or know how to deal with properly it’s really important not to guess and just muddle through, but to reach out and get some expert help. With the right advice and measures in place your people management and planning is much simpler and more streamlined so that you, your employees, and your business thrive, and you make informed people decisions for your business.

Imagine the sheer relief and reassurance you feel knowing that you have a good HR framework in place and a happy and engaged team. Imagine the peace of mind that comes with knowing that your business is not exposed to risk and has everything in place that is required to keep you safe and legal. And should you need it, you have a top expert on your team, who has got your back on all things HR. Imagine the pride and sense of achievement that comes from growing and developing your people and business together.

What does engaging us as ‘Your HR Team’ give you?

Engaging us as your outsourced HR Team on a retained basis gives you a dedicated and personalised HR resource for an agreed number of hours per week or month working on the business HR needs but without the same costs and overheads associated with a full-time, permanent employee. We work alongside your management team, but we don’t get involved in the office politics. We review what you already have in place, work out what’s missing, come up with a bespoke prioritised plan of actions based on risks and liabilities. We are also available when you need us to advise and support you with all your HR issues, queries and admin as they arise. The time booked is provided on set days or at agreed times or is drawn down on as and when needed over the course of each month, all recorded on a timesheet.

What do our retainer packages typically look like?

Explore our example retainer packages below:

Who am I and what do I know about HR?

I’m Charlotte and I am the founder of Metro HR. An HR Consultant and Mentor, HR Strategist and Trainer with just over 20 years’ experience in people management and planning, and a Chartered Member of the CIPD (Chartered Institute of Personnel Development).

For the majority of my career, I have worked in standalone or independent HR roles working with hundreds of small and medium sized businesses. I volunteered for the CIPD Sussex Branch for many years facilitating a forum for other independent HR providers and now as a co director of HR Independents work to support other independent HR and people practitioners grow and develop their careers and businesses, but also drive improvements in the quality of consultancy services available to businesses.  I am a HR Growth Champion for Coast to Capital – a government backed small business support scheme.

I started Metro HR because I want to share my passion in the power of simple but great HR and the amazing benefits it can have on business growth and performance with as many small businesses as possible. Together with my team of outsourced HR Experts, we’re here to support you with all of your HR needs.

We spend more time with our work colleagues than we do with our families and having come across some questionable management skills over the years I want to bring balance and harmony to workplaces, so they are an enjoyable, productive and rewarding place where people want to work. I want to help business owners and management teams like you feel reassured you are legally compliant and give you peace of mind that you have everything in place that you need so that you can get on with running your business without the potential threat of expensive tribunal claims.

But I also want to enlighten you to how looking after your people can unlock a huge amount of potential in your people and your business. I want to help you take care of your people so your people take care of your business, after all with happy people you will have a happy business. I can show you how to achieve this, because I have seen so many get it wrong, and I understand the negative impact a poorly managed HR issue can have on your business.  I want to see your business and your people grow and develop together.

Read more about me and the Metro HR team here

What's included in the basic small business retainer?

On application to work with us as your dedicated HR Team you will be asked to book a 30 minute discovery call to introduce yourself and tell me about your business so I can ensure a retainer is the right approach, and if we agree a retainer is the way forward we will start planning what your bespoke and tailored retainer will include. Please also consider that once a retainer plan is prepared, it is not set in stone, retainer packages can be dialled up or down if needed to suit business needs and changes.

Our retainers are different from one business to another, they are put together to perfectly fit with your business objectives and goals, and your own aspirations as a business owner.  However, as a guide, a small retainer (for businesses with up to 50 employees) includes:

  • A discovery and disclosure session with the Management Team to discuss business mission, values, objectives and HR concerns to determine HR priorities to help you meet your business objectives.
  • An agreed amount of time each month allocated to your business for the duration of the agreed retainer period.  The pricing sample above allows for half a day per month, but this could be increased to a day a month, a day a week, whatever you feel your business needs, prices would be quoted on request.
  • A policy and procedures audit, along with recommendations for improvements and additions.
  • A personalised plan of action/implementation for the agreed priorities in line with budget, hours available and management preferences.
  • Introduction of a simple performance and progress review system.
  • Expert HR advice and support for the agreed time period/hours.
  • Quarterly virtual reflect and review sessions with the management team.

Is working with an outsourced HR Team right for you?

Working with an outsourced HR Team IS FOR businesses that:

  • Don’t need a full-time HR manager with the salary and associated on-costs, but they do want quality and value for the money they do spend
  • Are spending more and more time on HR tasks and activities which is eating into management time and energy
  • Are worried they don’t know the answers so could get it wrong, which could be a very costly mistake
  • Aren’t sure whether they have everything in place and feel at risk of employment tribunal claims
  • Haven’t got the tools and processes in place to help them deal with complex HR issues when they arise
  • Want to remove the uncertainty and get peace of mind
  • Want to feel confident that they have an HR plan in place to help them meet their business goals and growth plans
  • Want to genuinely look after their people
  • Want to unlock the potential of great HR so their people and their business thrive
  • Want to know they have a trusted expert on hand who has got their back on all things HR

Working with an outsourced HR Team IS NOT FOR businesses that:

  • Are looking for a complete handover of HR responsibilities, your input will be required, we work as a team
  • Want to pass on their line management responsibilities – managers need to manage their people and will be encouraged to do so
  • Don’t want to invest some of their time and energy into HR and their people
  • Don’t see the value in developing their people
  • Aren’t prepared to meet their legal obligations or are looking for advice on how to carry out poor HR practices with limited risk
  • Are prepared to pay employees off as a standard approach to get away with poor HR practices
  • Haven’t got relevant insurances and statutory registrations in place

These sample retainers are designed to give you an idea of what can be achieved for a certain number of hours/price.  The reality is we offer complete flexibility for businesses of all sizes and budgets.  We could set a retainer up for as many hours per week or month as you feel your business needs, and it can be dialled up or down as required.  So if these model retainers don’t quite fit with your thoughts or budget, just book a discovery call and we can discuss what might be right for your business.

Book a call to find out more

It’s time to take control of your people management and planning and stop the worry, unease and uncertainty.

Let’s get a plan in place to make you legally compliant and reduce the risk of employment tribunal claims but without you needing to spend £45k-£60k per annum on a full-time permanent HR Manager.

With the right advice and measures to hand your people management and planning is simpler, more streamlined and forward thinking which means you can get on with running and growing your business. The sooner we get started the sooner you can get peace of mind and can start to unlock the potential in your people and your business.

Book a call to discuss your HR needs

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