Metro HR’s goal is to maximise the productivity of your company by helping you optimise the effectiveness of your employees.

We are here to be your trusted partner, who can guide you through developing a HR strategy that will meet your businesses objectives and maximise your people’s effectiveness. We do this by working closely with you, to build up the skills and processes you need in place to stay legally compliant, while helping you create a positive culture where managers inspire and employees thrive.

Access to our expertise when you need it

Metro HR is led by Charlotte Allfrey, an HR Director and Senior Consultant who has over twenty years’ experience and knowledge working in companies at management and board levels. Charlotte is supported by a team of HR professionals who provide specialist HR, legal and training services. Our team offers all the benefits of an in-house HR Department, with the flexibility and efficiency of outsourced support, providing you instant access to expert advice and skills whenever you need them.

We tailor our services to your needs

Whether you want impartial advice for a particular project or just need to discuss a sensitive matter confidentially we can help. Metro HR can also support you and your management team’s long term goals, by developing a tailored HR strategy for your unique business needs. We can help quickly alleviate any HR worries you have and you can trust us to professionally manage difficult situations, which frees you up to get on with running your business.

Metro HR is based in the heart of West Sussex and supports businesses of all shapes, sizes and ambitions predominately across London and the South East but can provide remote support across the Country. Centrally located in Pulborough, we are in easy reach of London, Chichester, Worthing, Brighton, Horsham, Crawley, Haywards Heath, Guildford, Portsmouth and Southampton. We offer a free 30-mintue consultation to new clients, so please call 01798 890021 if you need advice on any HR issues.

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“In my experience the most successful organisations are the ones that bring out the energy and talents of its employees. I am passionate about supporting my clients to make the right HR decisions that will motivate their people and make them feel valued”

Charlotte Allfrey – MD and Senior Consultant, Metro HR

Our values

Meet the Team:

We’re a friendly bunch at Metro HR, with a skilled team of HR experts and consultants offering many years of combined experience.  

 Read more about our Associates and their expertise below:  

Charlotte Allfrey, MD and Principal HR Consultant 

Charlotte founded Metro HR in 2014, with the intention of sharing her passion for great HR practices to help businesses and their people grow and develop together. She has over 20 years of experience, having worked with hundreds of small and medium-sized businesses across a broad range of industry sectors.  

Charlotte is a Chartered member of the CIPD, co-director of HR Independents which supports Independent HR practitioners across the UK, and an HR Growth Champion for Coast to Capital, which supports small businesses in the South East. She is currently Bank and Guest Associate Lecturer in HR Management at Chichester College. 

Charlotte has proven expertise in encouraging and supporting HR strategy development, roll-out and proactive business leadership, backed up by a sound foundation in generalist HR management, including problem-solving and troubleshooting.  

Charlotte’s approach is highly performance and value focused. She is well-versed in influencing change and business growth through strong project management, collaborative working, coaching and knowledge sharing.  

When not working, Charlotte is a keen baker and crafter, who loves making things. She is a budding gardener and starting to venture into growing fruit and vegetables. 

Charlotte Allfrey Headshot

Sarah Bass, Recruitment Consultant

Sarah brings over 25 years of Recruitment and Talent Acquisition experience to Metro HR and as a Fellowship Member of the REC adhering to the highest industry standards of the recruitment confederation. 

After 15 years as a Senior Consultant in a high-profile agency, Sarah became an independent recruitment consultant, working in partnership with businesses across the UK. The services she supplies have developed from contingency into retained and internal resourcing, working with independent HR Consultants and business owners alike to fulfill the varied hiring and resourcing needs for both short- and long-term requirements. 

Sarah believes that recruitment is a vital investment for businesses, requiring continuous attention and development – alongside best practice – to ensure that they attract and retain the talent required to meet their businesses’ unique needs.  

She is proud to support HR professionals and hiring managers in this vital area, drawing on her strong background of working across most sectors, in a skillful, focused, engaging and positive manner to achieve desired outcomes.  

Outside of work, Sarah’s time is usually focused on making great memories with family and friends. She loves music of all genres, and especially enjoys going to live concerts and festivals. Sarah also loves to travel and explore new places – anywhere there is a beach is a joy!

Sarah Bass Headshot

Linda Hawkins, Senior HR Consultant

Linda is a highly experienced Human Resources professional with extensive experience at a senior level. She has successfully led HR teams in developing and delivering business relevant strategic and operational HR services. 

A Fellow of the Chartered Institute of Personnel and Development with a Post Graduate Certificate in Employment Law, Linda currently sits as a member of the Employment Tribunal service working alongside an Employment Judge and employee member to decide cases about alleged discrimination, harassment, victimisation, unlawful detriments during employment, equal pay and many other issues. 

Linda is also an experienced independent lay panellist working across a range of statutory settings primarily determining fitness to practise cases. 

As an experienced HR consultant, Linda brings an understanding of handling contentious workplace issues combined with the ability to identify relevant facts and make objective decisions. 

Linda Hawkins Headshot

Kerry Eames, Senior HR Consultant

Kerry is a highly experienced Human Resources professional who brings over 25 years of human resource management to Metro HR. As a Chartered Member of the CIPD, Kerry is passionate about ensuring the HR function is viewed as a valuable, strategic resource within the organisation.

Most of Kerry’s roles have involved working in complex, matrix-structured organisations and working across a wide range of industry sectors, including publishing, social care, financial services, aerospace & defence consultancy, buildings management and energy-from-waste.

Kerry’s aim is always to work in partnership with a client so as to provide them with the skills, knowledge, tools and resources they need to manage their HR requirements in a compliant, professional way.

When time permits, Kerry enjoys travelling, keeping fit with walking and cycling, and gardening (growing her own fruit and veg is the most challenging yet fulfilling part of the garden). Kerry also enjoys challenging herself by getting out of her comfort zone with activities such as abseiling down tall buildings!

Maisie Allfrey (aka Maisie Moo Moo), Cheese Tax Officer

Maisie willingly and energetically takes responsibility for the movement of cheese in and out of Metro HQ, with a particular specialism in quality and stock control and she diligently collects the cheese tax.

She loves video calls and will regularly use them as her prompt to demonstrate her expertise with a squeaky toy or show off her skills for ringing the bell on the door to the garden for a quick comfort break.

In her spare time she loves gardening, especially digging, long walks, zoomies and tummy tickles. Maisie is a great asset to the team and supports our wellbeing.

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